Having worked as a vet in small animal practice for almost nine years, I realise most clients only retain about 50% of what we discuss in the consult room.
I think this is because clients often feel stressed at the vet- they are worried about their pet, there is often quite a bit of noise, they may have waited a while in the reception area, they may not have good grounding in medical knowledge.
Unfortunately in general practice vets only have 10-15minutes per client to complete a history of the problem, physical examination of the pet, make a decision on an action plan and discuss everything with the owner. We may then have to dispense medication as well.
In this short time how can you, the pet owner, ensure you understand your vet?
My advice is to stay as calm as possible, bring a book to read whilst you wait or have a pleasant chat with the reception staff or other clients. (Obviously in an acute emergency you would be seen very quickly and would understandably be stressed but, thankfully, this is not a common reason for going to the vet).
Remember the vet wants you to understand and has the welfare of your pet as the highest priority. I have never thought an owner ignorant or stupid for asking questions so don’t be shy to say that you don’t understand. So, remember to ask the vet as many questions as you need to.
Taking notes is very helpful, then if you do forget or become confused about what was discussed, you can refer to your notes later on.
When it is very busy or your pet is especially unwell, the vet may not have much time to go into detailed explanations straight away. In this case you need to trust their expertise and wait to have a more detailed conversation later.
Sometimes it is easier to speak with your vet later on the telephone or come back for a consultation without your pet to worry about.
Other staff at the surgery can also be a wealth of information. Nurses and reception staff can often spend more time with you then the vet and can be very helpful in explaining some more common or basic problems.
Remember that the vet is on your side! We want to work as a team to ensure the best treatment for your pet. If you don’t understand just say so and ask for further explanation. I’m sure your vet will be happy to help.
Please visit my website www.veterinaryblonde.com
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